Managing reservations (reservation board)

The Reservations page is your daily control centre for table bookings. It is separate from Settings → Services where you configure online booking rules.

Open the reservation board

1. Click Reservations in the left menu
2. Pick a date (today, tomorrow, or any day)
3. Choose a service shift (lunch, dinner, etc.) if you use multiple shifts

Two views

Floor plan view

Shows your tables like on the Tables page, with reservation blocks on each table.

• Green / occupied — reservation in progress
• Click a table to see or create a booking
• Drag reservations between tables when you reseat guests

Timeline view

A horizontal timeline of the day — ideal for seeing gaps and overlaps.

• Each row is a table (or table group)
• Blocks show party size and time slot
• Good for spotting double-bookings

Create a reservation manually

1. Click + New reservation (or click an empty slot on the timeline)
2. Enter:
   • Customer name and phone (required for callbacks)
   • Party size
   • Date and time
   • Table (optional — can assign later)
   • Notes (allergies, high chair, terrace preference…)
3. Save

Walk-ins without a profile are fine — name + phone is enough.

Filter tabs

Common actions

• Confirm — accept a pending online request
• Seat — mark guests as arrived (table turns “in service”)
• Move — change table or time
• Cancel — with optional reason
• Print — day list for the host stand

Before you use this page

Make sure you have:

1. Areas and tables configured
2. Online reservations enabled (if guests book themselves)
3. Reservation shifts defined in Settings → Services → Reservations

Without tables, the floor plan view will be empty.

Tips for the host / floor manager

💡 Keep the board open on a tablet at the entrance
💡 Use search to find a name quickly during a busy service
💡 Collapse the list on mobile to focus on the floor plan
💡 Sync with POS: seated reservations link to table selection

Related pages

👉 Online reservation settings
👉 Table plan
👉 Table groups