Order Statuses

Each order follows a predefined lifecycle from creation to delivery.

Status Definitions

🟡 Pending

The order has been created but not yet confirmed.
If auto-accept is enabled → order immediately becomes “Confirmed”.

🟢 Confirmed

The venue accepted the order.

🛠 Preparing

Preparation has started.

• Staff clicked “Preparing”
• KDS updated to show progress

🟤 Ready

The order is ready for:

• Pickup (takeaway)
• Delivery handover
• Table service

🟣 Delivered

Order has been:

• Delivered to the table
• Picked up
• Handed to delivery driver

🔴 Cancelled

Order has been cancelled by staff.

Refunds may apply depending on payment method.

Timing Colors (KDS)

Based on elapsed time:

• Green under 15 minutes
• Orange after 15 minutes
• Red after 35 minutes

Related Pages

👉 Order Management Board